Business Alert at 9:00am With CVA – Exceptional Customer Service
What is Exceptional Customer Service?
There’s the standard, average customer service and then there is customer service that’s above-and-beyond. This is how we see Exceptional Customer Service:
It’s Empathetic – the ability to understand and share the feelings of another. It’s important to put your employees in your customers’ shoes; if they understand their concern, they’ll be able to show empathy and understanding.
It’s Generous – Showing a readiness to give more of something than is strictly necessary or expected. Whether you’re generous with your time or efforts, it doesn’t matter; Generosity can be a highly effective growth strategy.
It’s Solution Driven – A means of solving a problem or dealing with a difficult situation. It’s a 5 step process; Identify the problem – Analyze the problem – Identify decision criteria – Develop multiple solutions and lastly choose the optimal solution.
It’s Timely – Done or occurring at a favorable or useful time. Delegate tasks quickly to the right person and prioritize customers’ requests based on time-sensitive needs.
It’s Unexpected – Not expected or even regarded as likely to happen. Be personal with customers and slow down when interacting with them and find out what you can do to improve their situation.
As you can see it’s not only about being friendly and polite; sure these attributes are essential but Exceptional Customer Service sets you above your competitors. Establish these as standard practice in your business; you’ll be surprised by the amount of referrals you’ll receive. 
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